Returns & Exchanges

At Grand Stores, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all included accessories and documentation.

1

Initiate Your Request

Log in to your Grand Stores account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the electronics in their original box, including all cables, manuals, and protective foam to prevent damage during transit.

3

Ship to Service Center

Attach the prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

4

Inspection and Refund

Once our technicians verify the device's condition and serial number, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing